Last updated: 6 October 2026
These Terms & Conditions apply to purchases made through the online store available at messervice.eu (the “Store”).
The seller and operator of the Store is:
UAB “Mes service LT”
Company code: 305969223
VAT number: LT100014651416
Registered address: Svajonės g. 38, LT-94101 Klaipėda, Lithuania
Phone: +370 677 91072
Email: info@messervice.eu
Website: messervice.eu
Hereinafter referred to as the “Seller”, “we”, “us”, or “our”.
These Terms & Conditions apply to purchases made through the Store by:
consumers, meaning natural persons acting for purposes outside their trade, business, craft or profession;
business customers, meaning legal entities or persons acting for business or professional purposes.
Certain provisions of these Terms apply only to consumers where required by applicable consumer protection legislation.
By placing an order, the Buyer confirms that they have reviewed and accepted these Terms & Conditions.
The Store offers industrial products, components and other goods, many of which may be manufactured, assembled or configured according to the Buyer’s individual requirements.
Customisation may include, among other things:
dimensions;
configuration;
fittings or connections;
technical parameters;
materials;
other specifications selected by the Buyer.
The Buyer is responsible for providing accurate information and selecting suitable product specifications.
Where compatibility or suitability depends on technical parameters, we recommend contacting us before placing an order.
Products are ordered through the Store by selecting the required products and specifications and completing the checkout process.
Before submitting the order, the Buyer has an opportunity to review the selected products, quantities, prices, delivery information and other order details.
Submission of an order constitutes an offer by the Buyer to purchase the selected goods.
A sales contract is concluded when the Seller confirms acceptance of the order or begins fulfilling the order.
An automatic acknowledgement that an order has been received does not necessarily constitute acceptance if additional technical or commercial confirmation is required.
We may refuse or cancel an order where, for example:
incorrect or incomplete information has been provided;
payment has not been received;
the requested product cannot be manufactured or supplied;
a material technical, pricing or system error has occurred;
fulfilment of the order would breach applicable law.
If an order that has already been paid for is cancelled by the Seller, the corresponding payment will be refunded.
Product prices are displayed in the Store in euros unless stated otherwise.
Applicable VAT and other charges are calculated in accordance with the Buyer’s status, delivery destination and applicable tax legislation.
The final amount payable, including applicable VAT and delivery charges, is displayed before the Buyer submits an order.
For eligible business customers, VAT treatment may differ depending on the delivery country, VAT registration status and applicable EU VAT rules.
The Buyer is responsible for providing correct billing and VAT information.
Available payment methods are displayed during checkout.
Unless otherwise agreed in writing, orders are processed after the required payment has been successfully received.
For custom-made products, production may begin after payment and confirmation of the required technical specifications.
The Store delivers to destinations indicated during checkout.
Available delivery methods, prices and any geographical restrictions are shown before the order is submitted.
Delivery times depend on factors including:
product availability;
whether the product is custom-made;
manufacturing or assembly time;
order size;
destination country;
selected delivery method.
Any delivery date indicated in the Store is an estimate unless expressly confirmed as a fixed delivery date.
If no specific delivery period has been agreed with a consumer, goods will be delivered within the period required by applicable law.
The Seller is not responsible for delays caused by circumstances outside its reasonable control, but the Buyer will be informed of material delays where reasonably possible.
For consumers, the risk of accidental loss or damage generally passes to the Buyer when the Buyer or a person designated by the Buyer receives the goods, subject to applicable law.
The Buyer should inspect the shipment as soon as reasonably possible after delivery.
If the packaging or goods appear damaged, or if products are missing or incorrect, the Buyer should contact us as soon as possible and provide:
the order number;
a description of the issue;
photographs of the packaging and goods where relevant.
For business customers, failure to report visible transport damage or quantity discrepancies promptly may affect the ability to make a claim, subject to applicable law and agreed contractual terms.
These requirements do not limit any mandatory rights available to consumers.
Consumers purchasing at a distance generally have the right to withdraw from the contract within 14 calendar days without giving a reason, unless a legal exception applies.
For the purchase of goods, the withdrawal period normally begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, the consumer must inform the Seller of their decision within the applicable withdrawal period.
The consumer may use the electronic withdrawal functionality provided on the website or send an unequivocal statement to:
Where the consumer validly withdraws from the contract, the goods must be returned in accordance with applicable law.
Unless otherwise stated or required by law, the consumer bears the direct cost of returning the goods.
The consumer may be responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to goods that are:
manufactured according to the consumer’s individual specifications;
clearly personalised;
non-prefabricated and produced based on an individual choice or decision of the consumer.
This means that products manufactured, modified or assembled specifically according to the Buyer’s selected dimensions, configuration, fittings, technical parameters or other individual requirements generally cannot be returned simply because the Buyer changes their mind.
This exception does not limit the Buyer’s rights where the goods are defective or do not conform to the agreed order.
If the goods are defective, damaged or do not correspond to the agreed order, the Buyer should contact:
Please provide the order number, a description of the problem and, where possible, photographs or other relevant information.
Where the Buyer is a consumer, remedies are provided in accordance with applicable Lithuanian and EU consumer protection legislation.
Depending on the circumstances, available remedies may include:
repair;
replacement;
price reduction;
termination of the contract and refund.
Where the Seller is legally responsible for a defect or non-conformity, reasonable return or transport costs associated with resolving the issue will be borne by the Seller in accordance with applicable law.
Consumers benefit from the statutory legal guarantee and conformity rights provided by Lithuanian and EU law.
These statutory rights are separate from any additional commercial or manufacturer’s warranty that may be provided for a particular product.
The Seller is not responsible for defects resulting from circumstances such as:
incorrect installation carried out contrary to provided instructions;
misuse or use outside the product’s intended purpose;
unauthorised modifications;
mechanical damage caused after delivery;
improper maintenance;
normal wear and tear,
except where applicable law provides otherwise.
Consumer protection provisions, including the statutory 14-day withdrawal right, do not apply to purchases made
