Last update date: 2025-06-20
1. Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you contact us via the form on https://messervice.eu/contacts/ or use services on our website.
2. Data Controller
We (Messervice or “we”) are the data controller responsible for processing the personal data you provide.
If you have questions or concerns about your data, please reach out to our Data Protection Officer at info@messervice.eu.
3. What Personal Data We Collect
Contact data: name, email address, phone number (if provided).
Inquiry details: any content you include in the message form.
Technical data: cookies, IP address, browser type, and usage statistics collected automatically when using our site.
4. Why We Collect It & Legal Basis
To respond to your inquiries: We process your contact details to reply to your message—lawful basis: your consent / legitimate interest.
Website functionality and improvement: Technical data helps us ensure the site functions correctly and improves user experience (legal basis: legitimate interest).
5. How We Use Your Data
Respond to your messages and questions.
Provide relevant information about our products and services.
Maintain and optimize our website’s performance and security.
6. Data Sharing
We do not sell or share your personal data with third parties, except when:
We engage service providers (e.g., hosting, email platform), who access your data under strict confidentiality and only to assist us.
Legally required, such as complying with government or judicial requests.
7. Data Retention
Contact and inquiry data are kept only as long as necessary to handle your request or otherwise permitted by law.
Technical and usage data are retained for up to 12 months for operational and analytical purposes.
8. Security Measures
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction.
9. Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccuracies in your data
Erase your data (“right to be forgotten”) when lawful
Restrict or object to certain processing
Request data portability (receive your data in a structured format)
Withdraw consent at any time
Lodge a complaint with your local Data Protection Authority
To exercise any of these rights, contact us at contact@messervice.eu.
10. Cookies
Our website uses cookies to manage functionality and collect analytics. You can control cookies via your browser settings. Disabling cookies may affect website usability.
11. Changes to This Policy
We may update this Privacy Policy occasionally. The date at the top will reflect any changes. We encourage you to review this policy periodically.
12. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your data, please email us at info@messervice.eu.
You can adjust details like the DPO email, retention periods, and cookie policy to match your actual practices. Let me know if you’d like to add details like third‑party analytics tools, international data transfers, or consent banners!
